Webcast – Speech Recognition, Knowledge Graphs, and AI for Intelligent Customer Operations – April 3, 2019

Presenters – Burt Smith, N3 Results and Jans Aasman, Franz Inc.

In the typical sales organization the contents of the actual chat or voice conversation between agent and customer is a black hole. In the modern Intelligent Customer Operations center (e.g. N3 Results – www.n3results.com) the interactions between agent and customer are a source of rich information that helps agents to improve the quality of the interaction in real time, creates more sales, and provides far better analytics for management.

Join us for this Webinar where we describe a real world Intelligent Customer Operations center that uses graph based technology for taxonomy driven entity extraction, speech recognition, machine learning and predictive analytics to improve quality of conversations, increase sales and improve business visibility.

View the recorded webinar.

What is the Answer to AI Model Risk Management?

Algorithm-XLab – March 2019

Franz CEO Dr. Jans Aasman Explains how to manage AI Modelling Risks.

AI model risk management has moved to the forefront of contemporary concerns for statistical Artificial Intelligence, perhaps even displacing the notion of ethics in this regard because of the immediate, undesirable repercussions of tenuous machine learning and deep learning models.

AI model risk management requires taking steps to ensure that the models used in artificial applications produce results that are unbiased, equitable, and repeatable.

The objective is to ensure that given the same inputs, they produce the same outputs.

If organizations cannot prove how they got the results of AI risk models, or have results that are discriminatory, they are subject to regulatory scrutiny and penalties.

Strict regulations throughout the financial services industry in the United Statesand Europe require governing, validating, re-validating, and demonstrating the transparency of models for financial products.

There’s a growing cry for these standards in other heavily regulated industries such as healthcare, while the burgeoning Fair, Accountable, Transparent movementtypifies the horizontal demand to account for machine learning models’ results.

AI model risk management is particularly critical in finance.

Financial organizations must be able to demonstrate how they derived the offering of any financial product or service for specific customers.

When deploying AI risk models for these purposes, they must ensure they can explain (to customers and regulators) the results that determined those offers.

Read the full article at Algorithm-XLab.

Why Is JSON-LD Important To Businesses?

Forbes – February 2019

Although you may not have heard of JavaScript Object Notation Linked Data (JSON-LD), it is already affecting your business. Search engine giant Google has mentioned JSON-LD as a preferred means of adding structured data to webpages to make them considerably easier to parse for more accurate search engine results. The Google use case is indicative of the larger capacity for JSON-LD to increase web traffic for sites and better guide users to the results they want.

Expectations are high for JSON-LD, and with good reason. It effectively delivers the many benefits of JSON, a lightweight data interchange format, into the linked data world. Linked data is the technological approach supporting the World Wide Web and one of the most effective means of sharing data ever devised.

In addition, the growing number of enterprise knowledge graphs fully exploit the potential of JSON-LD as it enables organizations to readily access data stored in document formats and a variety of semi-structured and unstructured data as well. By using this technology to link internal and external data, knowledge graphs exemplify the linked data approach underpinning the growing adoption of JSON-LD — and the demonstrable, recurring business value that linked data consistently provides.

Read the full article at Forbes.

Semantic Web and Semantic Technology Trends in 2019

Dataversity – January 2019

What to expect of Semantic Web and other Semantic Technologies in 2019? Quite a bit. DATAVERSITY engaged with leaders in the space to get their thoughts on how Semantic Technologies will have an impact on multiple areas.

Dr. Jans Aasman, CEO of Franz Inc. was quoted several times in the article:

Among the semantic-driven AI ventures next year will be those that relate to the healthcare space, says Dr. Jans Aasman, CEO of Semantic Web technology company Franz, Inc:

“In the last two years some of the technologies were starting to get used in production,” he says. “In 2019 we will see a ramp-up of the number of AI applications that will help save lives by providing early warning signs for impending diseases. Some diseases will be predicted years in advance by using genetic patient data to understand future biological issues, like the likelihood of cancerous mutations — and start preventive therapies before the disease takes hold.”

If that’s not enough, how about digital immortality via AI Knowledge Graphs, where an interactive voice system will bring public figures in contact with anyone in the real world? “We’ll see the first examples of Digital Immortality in 2019 in the form of AI Digital Personas for public figures,” says Aasman, whose company is a partner in the Noam Chomsky Knowledge Graph:

“The combination of Artificial Intelligence and Semantic Knowledge Graphs will be used to transform the works of scientists, technologists, politicians, and scholars like Noam Chomsky into an interactive response system that uses the person’s actual voice to answer questions,” he comments.

“AI Digital Personas will dynamically link information from various sources — such as books, research papers, notes and media interviews — and turn the disparate information into a knowledge system that people can interact with digitally.” These AI Digital Personas could also be used while the person is still alive to broaden the accessibility of their expertise.

On the point of the future of graph visualization apps, Aasman notes that:

“Most graph visualization applications show network diagrams in only two dimensions, but it is unnatural to manipulate graphs on a flat computer screen in 2D. Modern R virtual reality will add at least two dimensions to graph visualization, which will create a more natural way to manipulate complex graphs by incorporating more depth and temporal unfolding to understand information within a time perspective.”

Read the full article at Dataversity.

Solving Knowledge Graph Data Prep with Standards

Dataversity – December 2018

There’s a general consensus throughout the data ecosystem that Data Preparation is the most substantial barrier to capitalizing on data-driven processes. Whether organizations are embarking on Data Science initiatives or simply feeding any assortment of enterprise applications, the cleansing, classifying, mapping, modeling, transforming, and integrating of data is the most time honored (and time consuming) aspect of this process.

Approximately 80 percent of the work of data scientists is mired in Data Preparation, leaving roughly 20 percent of their jobs to actually exploiting data. Moreover, the contemporary focus on external sources, Big Data, social and mobile technologies has exploded the presence of semi-structured and unstructured data, which accounts for nearly 80 percent of today’s data and further slows the preparation processes.

Read the full article at Dataversity.

What is the most interesting use of a graph database you ever seen? PWC responds.

From a Quora post by Alan Morrison – Sr. Research Fellow at PricewaterhouseCoopers – November 2018

The most interesting use is the most powerful: standard RDF graphs for large-scale knowledge graph integration.

From my notes on a talk Parsa Mirhaji of Montefiore Health System gave in 2017. Montefiore uses Franz AllegroGraph, a distributed RDF graph database. He modeled a core patient-centric hospital knowledge need using a simple standard ontology with a 1,000 or so concepts total.

That model integrated data from lots of different kinds of heterogeneous sources so that doctors could query the knowledge graph from tablets or phones at a patient’s bedside and get contextualized, patient-specific answers to questions for diagnostic purposes.

Fast forward to 2018, and nine out of ten of the most value-creating companies in the world are using standard knowledge graphs in a comparable fashion, either as a base for multi-domain intelligent assistants a la Siri or Alibot or Alexa, or to integrate and contextualize business domains cross-enterprise, or both. The method is preparatory to what John Launchbury of DARPA described as the Third Wave of AI………….

Read the full article over at Quora

2019 Trends in Data Governance: The Model Governance Question

From an AI Business Article by Jelani Harper – November 2018

The propagation of the enterprise’s ability to capitalize on data-driven processes—to effectively reap data’s yield as an organizational asset, much like any other—hinges on data governance, which arguably underpins the foundation of data management itself.

There are numerous trends impacting that foundation, many of which have always had, and will continue to have, relevance as 2019 looms. Questions of regulatory compliance, data lineage, metadata management, and even data governance will all play crucial roles.

Franz’s CEO, Dr. Jans Aasman was quoted:

Still, as Aasman denoted, “It’s extremely complicated to make fair [machine learning] models with all the context around them.” Both rules and human supervision of models can furnish a fair amount of context for them, serving as starting points for their consistent governance.

Read the full article at AI Business.

AI Requires More Than Machine Learning

From Forbes Technology Council – October 2018

This article discusses the facets of machine learning and AI:

Lauded primarily for its automation and decision support, machine learning is undoubtedly a vital component of artificial intelligence. However, a small but growing number of thought leaders throughout the industry are acknowledging that the breadth of AI’s upper cognitive capabilities involves more than just machine learning.

Machine learning is all about sophisticated pattern recognition. It’s virtually unsurpassable at determining relevant, predictive outputs from a series of data-driven inputs. Nevertheless, there is a plethora of everyday, practical business problems that cannot be solved with input/output reasoning alone. The problems also require the multistep, symbolic reasoning of rules-based systems.

Whereas machine learning is rooted in a statistical approach, symbolic reasoning is predicated on the symbolic representation of a problem usually rooted in a knowledge base. Most rules-based systems involve multistep reasoning, including those powered by coding languages such as Prolog.

Read the full article over at Forbes

Transmuting Machine Learning into Verifiable Knowledge

From AI Business – August 2018

This article covers machine learning and AI:

According to Franz CEO Jans Aasman, these machine learning deployments not only maximize organizational investments in them by driving business value, but also optimize the most prominent aspects of the data systems supporting them.

“You start with the raw data…do analytics on it, get interesting results, then you put the results of the machine learning back in the database, and suddenly you have a far more powerful database,” Aasman said.

Dr. Aasman is further quoted:

For internal applications, organizations can use machine learning concepts (such as co-occurrence—how often defined concepts occur together) alongside other analytics to monitor employee behavior, efficiency, and success with customers or certain types of customers. Aasman mentioned a project management use case for a consultancy company in which these analytics were used to “compute for every person, or every combination of persons, whether or not the project was successful: meaning, done on time to the satisfaction of the customer.”

Organizations can use whichever metrics are relevant for their businesses to qualify success. This approach is useful for determining a numerical rating for employees “and you could put that rating back in the database,” Aasman said. “Now you can do a follow up query where you say how much money did I make on the top 10 successful people; how much money did I lose on the top 10 people I don’t make a profit on.”

Read the full article over at AI Business.

Venture Beat Features Montefiore’s Healthcare project with AllegroGraph

From VentureBeat August 2018

This article discusses Montefiore’s PALM project that uses AllegroGraph:

Montefiore is one of the largest employers in New York State. It’s also one of the busiest health care complexes — hundreds of thousands of patients pass through its sprawling campuses, which include Montefiore Medical Center, the Albert Einstein College of Medicine, and Montefiore Medical Park.

Those logistical challenges catalyzed the development of Montefiore’s Patient-centered Analytical Learning Machine (PALM), a machine learning platform built from the ground up to predict and prevent life-threatening medical conditions and minimize wait times.

PALM juggles lots of datasets — electronic medical records, insurance billing codes, drug databases, and clinical trial results, to name a few. And its analytical models recently expanded to handle voice, images, and sensor inputs from internet of things devices.

Core to the semantic graph model are triplestores, which are a type of database optimized for filing away and retrieving triples. They’re an entity composed of subject-predicate-object — “John has tuberculosis,” for example — which PALM builds dynamically, as needed. Along the way, the system uses a frame data language, or FDL, to resolve ambiguities, like when some electronic records refer to medication by its brand instead of by its scientific name (e.g., “Advil” or “Motrin” instead of ibuprofen).

Read the full article over at Venture Beat.