Knowledge Graphs—Deep Dive Wednesday, November 6: 1:30 p.m. - 2:15 p.m. Knowledge Graph Enrichment via Text Analytics 1:30 p.m. - 2:15 p.m. This presentation covers text analytics and text processing techniques used in creating several interesting text based knowledge graphs. One example is the Noam Chomsky Knowledge Graph which incorporates hundreds of articles and numerous … Continue reading Text Analytics Forum
Taxonomy-Driven Event Processing For Intelligent Customer Operations Monday, November 4: 3:45 p.m. - 4:15 p.m. Chat or voice conversation between agent and customer can be a black hole. In the modern intelligent customer operations center, interactions between agent and customer are a source of rich information that helps agents to improve the quality in real … Continue reading Taxonomy Boot Camp
Graph-Driven Event Processing for Intelligent Customer Operations Wednesday, October 16, 2019 10:15 AM - 11:15 AM Level: Case Study In the typical organization, the contents of the actual chat or voice conversation between agent and customer is a black hole. In the modern Intelligent Customer Operations center, the interactions between agent and customer are a … Continue reading Graphorum
