Webcast – Speech Recognition, Knowledge Graphs, and AI for Intelligent Customer Operations – April 3, 2019
Presenters – Burt Smith, N3 Results and Jans Aasman, Franz Inc.
In the typical sales organization the contents of the actual chat or voice conversation between agent and customer is a black hole. In the modern Intelligent Customer Operations center (e.g. N3 Results – www.n3results.com) the interactions between agent and customer are a source of rich information that helps agents to improve the quality of the interaction in real time, creates more sales, and provides far better analytics for management.
Join us for this Webinar where we describe a real world Intelligent Customer Operations center that uses graph based technology for taxonomy driven entity extraction, speech recognition, machine learning and predictive analytics to improve quality of conversations, increase sales and improve business visibility.
View the recorded webinar.
Why Is JSON-LD Important To Businesses?
Forbes – February 2019
Expectations are high for JSON-LD, and with good reason. It effectively delivers the many benefits of JSON, a lightweight data interchange format, into the linked data world. Linked data is the technological approach supporting the World Wide Web and one of the most effective means of sharing data ever devised.
In addition, the growing number of enterprise knowledge graphs fully exploit the potential of JSON-LD as it enables organizations to readily access data stored in document formats and a variety of semi-structured and unstructured data as well. By using this technology to link internal and external data, knowledge graphs exemplify the linked data approach underpinning the growing adoption of JSON-LD — and the demonstrable, recurring business value that linked data consistently provides.
Read the full article at Forbes.